2nd Line Support Engineer

2nd Line Support Engineer

Location: Leeds

A well-established company is looking for a motivated 2nd Line Support Engineer to join its IT department. This role offers the opportunity to work in a fast-paced environment, providing IT support, maintaining critical systems, and assisting with IT projects.

Responsibilities:

• End-user technical support

• Azure AD

• Backup & asset management
• Hardware builds & configurations (PCs, laptops, mobile devices)
• Network, telephony & VPN configuration
• Printer maintenance & support
• Assisting the IT team with projects
• Monitoring & maintaining system security (AV, malware, wireless networks)
• Occasional out-of-hours & remote site support across Yorkshire

Key Skills & Experience:

• Strong technical knowledge and troubleshooting skills
• Customer-focused with excellent communication abilities
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Passion for IT and a willingness to learn

Desirable experience with (but not essential): Unifi Phone Systems, HP/Cisco Switches, Meraki Wi-Fi, Hyper-V, Bitdefender, Datalogic Scanners.

Benefits:

• Holidays & additional wellbeing day
• Training & development opportunities
• Contributory pension scheme
• Staff discount & life assurance
• Wellbeing initiatives

This is an excellent opportunity for someone looking to develop their IT career in a supportive and dynamic environment.