Are you an IT Service Desk Administrator capable of enhancing and optimising existing processes, particularly within the Jira platform, through automation to enhance efficiency and productivity across an organisation? Key to the IT Service Desk Administrator role will be fostering collaboration within an IT team and providing excellent customer service. What’s on offer:

Full time – Permanent – Monday to Friday
Leeds City Centre
Competitive Salary
Flexible Working Hours
Career development opportunities
A dynamic and friendly environment
Generous holiday allowance with buy/sell holiday scheme
Mental and physical wellbeing initiatives
Volunteer days

THE ROLE:Supporting seamless IT operations by managing the efficiency of the service desk. Key responsibilities include ensuring that service desk customers receive support in a timely and professional manner, managing the daily activities of the service desk, and improving its efficiency.

Incident Management: Log, prioritise, and escalate incidents according to SLAs.
Customer Service: Offer attentive support, keep users informed, and provide training for applications.
Documentation: Maintain detailed records and update the knowledge base for efficient problem-solving.
Collaboration: Work with other teams to resolve complex issues.
Problem Management: Monitor and address recurring issues to prevent future incidents.
Manage KPIs: Manage and define KPIs for individual teams within the IT team.

YOUR BACKGROUND Must have:

Previous experience in a service desk or technical support role is essential (2 years of experience or more is desirable).
Knowledge of remote desktop tools and IT Service Management would also be an advantage. (Jira/Atlassian)
Strong communication skills and an excellent collaborator.
Good standard of general education is essential – GCSE’s in Maths & English – Grade C / Grade 4 and above.

Nice to have:

A good Computer Science, IT, Software Engineering, or technical background
Full UK Driving License
Experience in developing or customising Atlassian products (Jira)

ABOUT THE COMPANYMaintaining a portfolio of Material & Life Science companies, our client is committed to delivering chemistry-based solutions for a better life today and a better world tomorrow. Headquartered in the UK with customers in over 90 countries they have established a strong presence as market leaders in the chemical industry since their formation in 2004. They are a friendly team with an innovative culture that works together to get things done. They trust everyone equally and fairly and encourage their people to be truly creative and think outside the box. If shortlisted, we will be in contact you to discuss the role and your experience further. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.

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