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IT Support / Infrastructure Operations Analyst - Leeds - £28K + £3K Shift Allowance
Our client is looking for a IT Infrastructure Operations Analyst. The role holder will be responsible for proactively monitoring of the Group Internal systems using the company monitoring tools, ensuring all system monitoring alerts are processed in a timely manner, managing all Incidents and Changes are dealt with appropriately.
This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights. This will include Bank Holidays as the team covers 24x7 365 days a year.
Primary responsibilities include:
- Monitoring of the Group Internal systems using the company monitoring tools
- Raising and managing incidents via the ITSM system and other BAU tasks
- Ensure all system monitoring alerts are processed in a timely manner
- Ensure all Incidents and changes are dealt with appropriately
- Provide a professional service at all times
- Ensure that all customer problems are resolved to a satisfactory conclusion
- Ensure all Incident OLA and SLA’s are met
- Work in collaboration with other departments within the business
- Major Incident management
- Be a resource to the infrastructure team
- Ensuring the team’s knowledge base is kept up to date
Salary is £31K and the role is 100% office based with shift work, 4 days on 4 days off (2 days 2 nights).
Please send a CV through if you would like more information on this IT Support / Infrastructure Operations Analyst vacancy.
Successful candidates will have to do a CRB and Credit Check. Please flag up any issues with this before any interview.
