IT Support / Infrastructure Operations Analyst

IT Support / Infrastructure Operations Analyst - Leeds - £28K + £3K Shift Allowance

Our client is looking for a IT Infrastructure Operations Analyst. The role holder will be responsible for proactively monitoring of the Group Internal systems using the company monitoring tools, ensuring all system monitoring alerts are processed in a timely manner, managing all Incidents and Changes are dealt with appropriately.

This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights. This will include Bank Holidays as the team covers 24x7 365 days a year.

Primary responsibilities include:

• Monitoring of the Group Internal systems using the company monitoring tools
• Raising and managing incidents via the ITSM system and other BAU tasks
• Ensure all system monitoring alerts are processed in a timely manner
• Ensure all Incidents and changes are dealt with appropriately
• Provide a professional service at all times
• Ensure that all customer problems are resolved to a satisfactory conclusion
• Ensure all Incident OLA and SLA’s are met
• Work in collaboration with other departments within the business
• Major Incident management
• Be a resource to the infrastructure team
• Ensuring the team’s knowledge base is kept up to date

Salary is £31K and the role is 100% office based with shift work, 4 days on 4 days off (2 days 2 nights).

Please send a CV through if you would like more information on this IT Support / Infrastructure Operations Analyst vacancy.

Successful candidates will have to do a CRB and Credit Check. Please flag up any issues with this before any interview.