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Location: Leeds (Fully Onsite)Salary: £23,000 - £27,000 + Excellent Benefits
Overview:Join a dynamic team as an IT Support Analyst, where you’ll act as the first point of contact for IT-related queries from a diverse customer base. This hands-on role involves providing exceptional 1st-line technical support, troubleshooting, and ensuring swift resolutions to maintain smooth operations.
Key Responsibilities:
- Provide 1st-line technical support via email, ticketing systems, and phone.
- Log and manage helpdesk tickets, aiming for first-time fixes.
- Build and configure IT hardware, including Windows laptops, Macs, and mobile devices.
- Process new starters, leavers, and role changes while maintaining system documentation.
- Escalate technical issues efficiently to ensure timely resolution.
Technical Skills Required:
- Experience with Windows 10/11 and Office365 Administration (Teams, SharePoint, Exchange).
- Knowledge of Active Directory, Intune, Antivirus software (ESET/Sophos), and backup technologies (e.g., Veeam).
- Strong troubleshooting skills for hardware, software, and printers.
- Familiarity with RMM tools, network basics, and Apple Mac support.
About You:
- Customer-focused with excellent communication skills.
- Passionate about IT, eager to learn and grow your skills.
- Strong time management and problem-solving abilities.
- Comfortable working in a fast-paced, demanding environment.
Be part of a collaborative team and make an impact in a role that offers opportunities for growth and development. Apply today!
