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Junior Technical Support Engineer

Context Recruitment Limited
Posted a day ago, valid for a month
Location

Leeds, West Yorkshire LS14 1DZ

Salary

£24 - £27 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Junior Technical Support Engineer position is available with a leading IT Service Provider near Leeds, offering a salary of up to £27k plus a 20% shift bonus, totaling around £32k.
  • This role requires no prior experience, but candidates must have a keen interest in IT and technology, with a degree in an IT field being desirable.
  • The position involves providing second-line technical support to clients, ensuring incidents are resolved in line with SLAs, and maintaining internal documentation.
  • The company promotes career progression and upskilling, with many senior specialists having advanced from the service desk.
  • The working hours include a mix of day and night shifts, with the possibility of remote work for some shifts, and free onsite parking is provided.

Junior Technical Support Engineer (Hybrid working)

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Please note experience is not essential, training will be provided. However, a keen interest in IT and technology is required.

Role Responsibilities (condensed):

  • Offer a high level of technical IT support to a variety of clients at second-line level
  • Ensure incidents are resolved in line with SLAs
  • Escalate any unresolved issues
  • Ensure internal documentation is developed and maintained
  • Learning and development; staying up-to-date and expanding your technical knowledge

Required experience, skills and knowledge

  • Excellent customer service skills
  • Keen interest in IT and Technology
  • Degree in an IT field is desirable
  • Full UK Driving License

Remuneration:

Salary of up to £24k-£27k PA + 20% shift bonus uplift. Taking total package to circa £32k.

Excellent employment benefits package and supported learning, development and career progression.

Note that this is an onsite based position (near Leeds). Free parking onsite.

Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. (Please note, 3 of these shifts can be remote)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.