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Who we are:
Were a Leeds-based tech company developing software for intellectual property (IP) professionals across the globe. In human terms: were a friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work. Our office is a relaxed space with a pool table, table tennis, games console and a bar.
What we do:
We develop IP management software for law firms and corporates around the world. Our system, Equinox, helps IP professionals seamlessly manage the protection of their intellectual property portfolio.
We may be a tech company, but were actually all about people. Our focus is to develop powerful software that genuinely helps our clients every time they log in. Our product roadmap is driven by key optimisation opportunities that save our clients time and reduce the risk of human error, while providing all the tools and services they need to stay ahead of their competition.
As part of the Questel group, one of the worlds leading providers of intellectual property solutions, were jointly committed to creating a supportive and fair business. Our software and services are designed to help our subscribers succeed.
About you:
For the role of Product Support Engineer, were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills:
Have excellent customer service
Strong IT skills including Microsoft office
Demonstrates strong communications skills through a variety of channels
Good organisation
Are you wondering what life at an informal, agile tech company might be like? Come and join a team where everyone can be themselves and feel empowered by what they do.
What youll be doing:
You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills.
Your role will include:
- Building relationships and trust with subscribers through open and interactive communication
- Collaborate with Internal key team members to ensure high level of customer service matching our SLA'S
- Ensure any development requests are communicated with the tech team
- Provide top quality customer service
Our Helpdesk Is open 7am to 12am Monday to Friday. This role will be covering 4pm to 12am, supporting our global clients.
The salary for this role is £30,000 to £35,000 per year, depending on experience.
How well support you:
- Hybrid office/home working
- 25 days annual leave that increases with length of service
- Company pension contribution, regular salary reviews plus training and development opportunities
- Health and wellbeing support including health cash plan, employee assistance counselling and a monthly wellbeing lottery
- Financial support for feel-good activities like gym memberships, arts & craft courses, dance lessons and more
- Tech scheme to help you save money on tech and spread the cost
- Cycle scheme, bike storage & showers, plus free onsite parking & good public transport links
- Regular company socials
