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About the Role:We are seeking a proactive and customer-focused IT Support Analyst to deliver efficient 1st line technical support. You will resolve IT-related issues, provide hardware and software support and ensure exceptional service across the business.
Key Responsibilities:
- Provide 1st line support via phone, email, and remote access tools.
- Support hardware, software, and mobile devices (iPhones, iPads).
- Manage helpdesk tickets and ensure timely resolution.
- Assist with hardware rollouts and IT projects.
- Deliver exceptional customer service and maintain professional communication.
Skills & Attributes:
- Strong customer service and communication skills.
- General understanding of IT hardware and software, including iOS.
- Ability to follow and create IT instructions.
- Time management and professionalism in all interactions.
- Passion for IT.
