Quality Assurance Manager

Our client, a renowned luxury housebuilder, is seeking a motivated and detail-focused Quality Assurance Manager to ensure their homes are built to the highest possible standards. As part of a committed and forward-thinking team, you will play a pivotal role in maintaining quality across all construction stages, enhancing customer satisfaction, and driving process improvements.

Key Purpose of the Role:

• Ensure consistent, top-tier quality across all stages of the construction process.
• Collaborate effectively with internal teams (Health & Safety, Commercial, Technical, Customer Service, Site Management, Sales, HR) and external stakeholders (Warranty Providers, Contractors, Registered Landlords) to uphold excellence.
• Continuously drive improvements to enhance efficiency and customer satisfaction.

Key Responsibilities:

• Enhance warranty provider CQR scores to meet or exceed expectations.
• Reduce DPR (Defect Per Residence) rates and RI (Reportable Items) scores.
• Improve HQI (Home Quality Inspection) pass rates.
• Boost customer satisfaction through effective quality controls and collaboration.
• Increase build efficiency and overall operational effectiveness.
• Ensure consistent construction quality across all projects.
• Minimize avoidable costs by identifying and addressing inefficiencies.
• Lead quality initiatives from the site level through to the business unit, maintaining high standards throughout.

Skills/Personal Specification:

• Experience-based qualifications with a proven track record of delivering high-quality results in a quality assurance or inspection role within the housebuilding sector.
• Extensive knowledge of building standards, warranty provider requirements, and NHBC regulations.
• Strong written and verbal communication skills, with the ability to clearly convey expectations and feedback.
• Leadership skills with the ability to inspire and motivate teams to maintain high standards of work.
• Proficiency in IT, particularly in Microsoft Office and COINS software.
• Strong commercial awareness and a proactive, future-focused approach to driving change and improvement.
• Driving licence is essential.
• Ability to remain resilient under pressure and solve problems efficiently.
• Organized and well-planned with strong attention to detail.
• Excellent time management skills, with the ability to meet tight deadlines.
• Confidence in making decisions and taking the initiative in fast-paced situations.
• Strong relationship-building abilities and a commitment to acting with integrity.

Whats On Offer:

• Competitive salary of up to £50,000.
• Generous car allowance.
• Performance-based bonus scheme.
• Life assurance, pension, and other benefits.

Diversity & Inclusion:
Our client is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. They welcome applications from all backgrounds and strive to provide equal opportunities for all, regardless of race, gender, age, disability, sexual orientation, or any other characteristic. Join a team that believes diversity fuels innovation and growth.

Apply Now
If youre an experienced quality professional with a passion for excellence in construction, apply now to join a leading luxury housebuilder!