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As a 3rd Line Infrastructure Technician joining the team, you will be providing first-class service to colleagues needing IT support and in the delivery of IT projects ??
?? Responsibilities:
- 3rd line responsibility for the day-to-day end user IT support needs of the company
- Serve as the first point of escalation for 2nd Line technicians
- Offer software / hardware support and technical expertise across a broad range of technologies
- Carry out in-depth investigation of problems and identify root causes
- Log all user interaction within helpdesk software and follow help desk and ticket handling procedures
- Responsible for responding to any unassigned urgent tickets when 1st/2nd line technicians are unavailable
- Stay current with business application and system information, changes and updates
?? You will have a good level of experience working with:
- Windows Server
- Service desk management software, ideally Jira
- Active Directory, Group Policy, DHCP, DNS, WDS, WSUS
- Virtualisation (Hyper-V and Azure)
- Microsoft 365 and Teams
- Sharepoint
- Azure
- Azure AD/Entra ID
- Intune device management
- PowerShell
- Endpoint Anti-virus
- Web proxy management
- Aruba Switch management
- Level 3 routing and firewalls
- MS SQL, including writing / de-construction of T-SQL queries
- Telephony systems, especially Ring Central / NICE inContact
�? Ready to shape the future of tech? Then take the first step and apply today!
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