Back to search
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.
We have an exciting opportunity for a Junior IT Support Technician to join our existing team at our Head Office in Leeds.
The Role:
This role is ideal for a Junior IT Support engineer with some experience in desktop support, network and storage infrastructure, looking to develop your first & second line skills.
Responsibilities:
To provide technical support, answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries.
To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Support users in the use of Computer equipment by providing necessary training and advice.
Work as part of the IT Support team and any other operational/project teams as requested by the IT Manager.
Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
To allocate more complex service issues to the relevant IT Support team member.
Raise any security concerns to the IT Project & Support Team Leader or IT Manager.
Maintain reports and logs in line with departmental policy.
Obtain quotes and process orders in line with departmental policy.
Setting up and configuring new laptops and desktops.
Installing authorised software to laptops and desktops.
Configure/maintain computer systems, networks and peripherals as instructed.
If required undertake trips to other sites/data centre including staying overnight where appropriate (and maintain a valid UK driving licence).
Any other duties as requested by the IT Project & Support Team Leader or IT Manager.
Keep abreast of IT Trends and engage with IT Manager to develop personal development plans.
The below skills would be beneficial to the role:
- Active Directory user and computer administrationÂ
- Windows desktop and Windows Server administration
- O365 administration
- Exceptional Customer Service skills
- Proven experience working within IT service delivery.
- Excellent troubleshooting and problem-solving skills.
- Excellent ability to transfer knowledge within a team.
- General Network administration and troubleshooting, TCP/IP and WAN/ LAN /Wi-Fi
- ITIL Certified
The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified.
What we offer in return:
Competitive salary
Incremental holiday allowance (rising with service)
Free parking
Canteen onsite
Employee discount platform
Employee Assistance Programs
Qualification support
Flexible working
Refer a friend incentive
Cycle2work scheme
Continuous professional development plans with internal and external training and courses available
Due to the high volume of applications we anticipate we will receive for this role, in the event you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.Â
Steeper is a proud disability confident employer and recipient of a recognised Investors in People accolade. Steeper is committed to valuing diversity and treating everyone who works for or wishes to work for us fairly. We will treat everyone with the same attention, courtesy and respect, regardless of age, impairment, ethnic origin, nationality, religion or belief, social class, sex, sexual orientation, gender reassignment, marital or civil partnership status, responsibility for dependents, pregnancy and maternity or trade union activity. Steeper is committed to act positively towards disabled people and we actively welcome applications from disabled people.
