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Job Title: IT Support Engineer
Location: Leeds, UK
Salary: 27,000
About Us:
My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We are based in Leeds, a vibrant city known for its rich cultural heritage and thriving business community.
Job Description -
We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Leeds. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities -
- Provide first and second-line technical support to clients.,
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain IT equipment and software.
- Manage and support Microsoft 365 and other cloud-based services.
- Perform regular system maintenance and updates.
- Ensure all support requests are logged and updated in the ticketing system.
- Assist with the planning and implementation of IT projects.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
- Collaborate with other team members to share knowledge and develop best practices.
Qualifications -
- Proven experience as an IT Support Engineer or similar role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Microsoft 365, Active Directory, and network troubleshooting.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
- A valid driver's license and willingness to travel to client sites as needed.
What We Offer -
- Competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A supportive and collaborative work environment.
- Regular team-building activities and social events.
- The chance to work with a diverse range of clients and cutting-edge technologies.
How to Apply -
If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
