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Role Title: Technical Solutions Delivery Specialist (not project management)
Department: Information Systems (IS)
Responsible to: Head of Information Systems
Purpose
You will be anintegral part of the IS Department reporting directly to the Head of Information Systems with a dotted line into the IT Project Management team; ensuring the IT technical programme delivers as per the 5 year plan and within budget.
Responsibilities
Review business context for solutions to org challenges as well as defining the requirements and deliverables for the solution, recommending options which may include building RFIs, RFPs or pilots, selecting the optimal option and working with the IT Project Manager to understand and identify key milestones and assist in creation and maintenance of a project plan
Assist in the direction, identification and recommendation of appropriate technology solutions, upgrades, replacements or decommission options
Assure solutions are not only fit for purpose but also align with the orgs IT Strategy and standard guideline of technology solutions
Maintain a holistic view and knowledge of all org systems to ensure synergy between integrations and identification of potential conflicts or negative impacts between systems
Provide technical leadership to the Head of Information Systems and IT project Management throughout the project lifecycle
Management of day to day project delivery and business relationships, from Information Systems technical support members to the internal and external project team members
Provide technical expertise to ensure successful project delivery through delegation of tasks to internal and external project support, communication and cross-departmental coordination
Support the IT Project Manager in managing the project budget, including project profitability and revenue forecasting in line with the orgs project governance and methodology
Establish partnerships, striving to become a trusted advisor to the Information Systems department and Strategic and Operational leadership
Must be able to command a group audience and lead technical discussions including requirement gathering, solution delivery strategy, professional services methodology and best practice
Owns the technical delivery lifecycle and is responsible for managing technical risks throughout the project
Anticipate needs and position training, support and other solutions that may be needed for the successful handover of technical solution to the Information Systems support function
Engage with end users, internal technical support and third-party support to effectively transition technology solutions into a go-live environment
Draft high level and low level design documentation to help lower costs, achieve high reliability, create a maintainable and supportable solution and streamline communications between internal IT and third-party support
Experience and skills required:
Proven experience of delivering technical projects with multiple workstreams with budgets ranging up to £500k
Ability to think strategically and turn business objectives into technical solutions
Ability to articulate complex technical solutions to both technical and non-technical stakeholders
Ability to identify and evaluate constraints, assumption, risks and dependencies to mitigate against unsuccessful project delivery
Ownership of the project objectives, acting as voice of the customer and a tenacity required to achieve success
Ability to adapt quickly and become an expert in org systems through learning and practice
Internal and external stakeholder management, providing progress reports on a timely basis and proven experience in collaborating with cross-functional teams
Strong written and verbal communication skills in English
Experience of working with all levels of project stakeholders up to and including board level
Experience working with Commercial-Off-the-Shelf and bespoke solutions
Experience in both greenfield and legacy environments
Experience in the design and delivery of Microsoft technologies
Experience with Cloud-native services and applications (Preferably Microsoft Azure / Entra ID)
Collaborative and consultative work style in line with company valueONE TEAM
Delivering successful projects in line with the company valueDO THE RIGHT THING
Knowledge or appreciation of some of the listed technologies:
- APIs, ESBs and Microservices
- CCTV Surveillance Systems
- Cloud Architectures
- Internet of Things
- Microsoft Technologies
- Networks
- Physical Access Control
- Storage (SAN / NAS)
- Wireless Network Technologies (Li-Fi, Wi-Fi and 5G)
- Virtualisation (preferably VMware)
Ability to deliver complex technical solutions; prepare written findings, recommendations and follow up evaluations; and analyse patterns and trends
Ability to ensure standards and parameters for any systems on the org network are correct and as close to flawless as reasonably can be expected
Ability to act decisively in critical situations
Ability to make decisions with confidence and show initiative
Ability to work effectively under pressure and meet tight deadlines
Ability to provide in-depthanalysis of complex problems, managing risk and providing timely and accurate decisions to solve problems
Ability to balance the interests of the various stakeholders
Ability to handle high levels of pressure and exhibit critical decision-making
Ability to act decisively in critical situations or to circumvent potential problems
Qualifications:
Bachelors degree in Information Technology or Computer Science
Relevant accreditations such as ITIL, PRINCE2, PMP or industry-specific certifications
Bachelors degree in Information Technology or Computer Science
Relevant accreditations such as ITIL, PRINCE2, PMP or industry-specific certifications
Work Experience:
A minimum of 7 years work experience of working in a growing and challenging environment.
A minimum of 7 years work experience of working in a growing and challenging environment.
Personal Skills and Attributes:
Accountability:Takes clear ownership and accountability for assigned projects and tasks and is focussed on consistently delivering a high-class service to stakeholders
Commercial Acumen:Commercial awareness with an operational and strategic mindset
Communication:Proactive worker, able to operate at both strategic and operational levels, who is commercially astute with exceptional communication skills at all levels.
Communication:Strong verbal and written communication skills, especially involving technical documentation and report writing
Ethics & Integrity:Operates with unquestionable integrity and fosters an ethical, values driven culture
Organisational skills:Attention to detail with a pragmatic and enthusiastic attitude to work
Organisational skills:Excellent time management and works well under pressure to meet deadlines
Results driven:Pro-active and energetic, with excellent attention to detail and the
Calmness under pressure:Pro-actively manage multiple projects, tasks and priorities
Stakeholder management:Strong communication skills, as well as the ability to adopt communications styles to suite different audiences
Stakeholder Management:Strong customer focus behaviours, results driven, dynamic, adaptable, and a proactivecan doattitude
Team worker:Listen to others and take their ideas on board
Commercial Acumen:Commercial awareness with an operational and strategic mindset
Communication:Proactive worker, able to operate at both strategic and operational levels, who is commercially astute with exceptional communication skills at all levels.
Communication:Strong verbal and written communication skills, especially involving technical documentation and report writing
Ethics & Integrity:Operates with unquestionable integrity and fosters an ethical, values driven culture
Organisational skills:Attention to detail with a pragmatic and enthusiastic attitude to work
Organisational skills:Excellent time management and works well under pressure to meet deadlines
Results driven:Pro-active and energetic, with excellent attention to detail and the
Calmness under pressure:Pro-actively manage multiple projects, tasks and priorities
Stakeholder management:Strong communication skills, as well as the ability to adopt communications styles to suite different audiences
Stakeholder Management:Strong customer focus behaviours, results driven, dynamic, adaptable, and a proactivecan doattitude
Team worker:Listen to others and take their ideas on board
Life, Work and Benefits:
Flexible working
Competitive salary (up to £60,000)
Defined benefit pension (contribution up to 6%)
25 days annual leave, increasing to 28 days after 5 years service
Discretionary bonus of 15%
This job description is intended to reflect the post holders duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive, and the Company may require you from time to time to undertake additional duties within your capabilities.
Flexible working
Competitive salary (up to £60,000)
Defined benefit pension (contribution up to 6%)
25 days annual leave, increasing to 28 days after 5 years service
Discretionary bonus of 15%
This job description is intended to reflect the post holders duties that would normally be expected to be undertaken. Owing to the nature of the post, the above duties are not exhaustive, and the Company may require you from time to time to undertake additional duties within your capabilities.
