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- Responsibility for managing a large case load of re-mortgage files
- Monitor and deliver fully against personal targets
- Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
- Responsible for dealing with complex aspects of the re-mortgage transaction
- Overall responsibility for files from opening through to completion with administrative support
- Provide an exceptional service both to the client but also to introducers and associates
- Deal with complex enquiries
- Recognise potential risks and resolve issues without putting the client or business at risk
- Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
- Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
- Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
- Provide support and coaching to Trainee Case Managers
- Optimise the client experience through use of our conveyancing systems and technology
- Suggest improvements to current policies and procedures
- Comply with company policy at all times
- Any other duties as required by the business
- Competitive base salary plus monthly Bonus
- Full training
- Flexible hybrid working
- 23 days Annual Leave + Public Holidays
- Birthday Day off, on the Company!
- Pension
- I’m looking for a skilled Case Manager with preferably around 2+ years' previous experience.
- An Enthusiastic team-player and natural self-starter able to work on own initiative.
- The Ability to deliver a high level of customer service.
- Strong attention to detail and verbal and numerical skills.
