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- Process sale/purchase transactions from instruction through to completion, liaising with mortgage brokers, estate agents, solicitors, and clients.
- Manage a diverse caseload, including freehold, leasehold, new build, and shared ownership transactions.
- Build strong relationships with clients and third parties, providing regular updates.
- Deliver exceptional service to clients, introducers, and third parties.
- Identify and resolve potential risks to protect clients and the business.
- Maintain files in compliance with Service Level Agreements (SLAs) and regulatory requirements.
- Prepare and issue contract papers for related sales.
- Analyse search results.
- Liaise with Help to Buy and mortgage lenders to draw down client funds.
- Prepare completion statements and invoices.
- Handle exchange of contracts and legal completion.
- Around 2+ years' experience in file handling.
- Enthusiastic team-player and self-starter, able to work on own initiative.
- Ability to deliver high-quality customer service.
- Strong attention to detail and excellent verbal and numerical skills.
- Salary Range: £25,000 to £53,000 dependent on experience.
- Bonus Scheme: Monthly exchange bonus, quarterly quality bonus, and annual billings bonus, with an estimated additional £5k - £6k annually once you have an established caseload.
- Holidays: 25 days (including 2 for religious/cultural leave) + bank holidays + your birthday off.
- Hybrid Working: Minimum 2 days in the office after an initial 8-week training period.
