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To provide a focal point of leadership and management for all Property Services functions for our clientto allow services to be planned and delivered in accordance with the organisation's vison, values and strategic goals.
Have overall responsibility for the performance and success of our customer facing roles, ensuring levels of professionalism and high standards are maintained at all times.
Main duties and responsibilities:
To assist the development and delivery of the Annual Property Service Plan in order to lead and manage a proactive portfolio of projects.
To deliver a proactive, 24/7 customer focused repairs and maintenance service, focusing on efficiency, quality and value for money.
To develop and deliver a rolling programme of investment and improvement work to the Associations stock on time and to budget.
To ensure void properties are quickly and appropriately repaired in preparation for new tenants.
To lead all property and construction Health and Safety aspects at an operational level, including manage all statutory and industry regulated services to the Associations stock and duties of employing an external contractor base and a small internal workforce.
To demonstrate compliance of legal property related regulations
To ensure compliance with the regulators Home Standard
To maintain an accurate and up to date inventory of stock condition information and facilities management data.
To maintain an accurate 30-year plan for investment work.
To support the performance management culture within the companyand set aspirations to be the best through setting, monitoring and delivering against clear and measurable performance data, targets and outputs.
To ensure building related contracts are managed, monitored and reviewed to deliver on quality and value for money whilst safeguarding the interests of our Client.
To manage the customers services impacts of your portfolio actively seeking out customer engagement and feedback.
To manage a friendly, proactive and effective reception service.
To ensure a right first time ethos for customers.
To communicate with customers politely, sensitively, courteously and efficiently by leading by example.
To ensure the Property Services portfolio operates under an umbrella of appropriate, modern and progressive policies and procedures.
To ensure the organisation responds appropriately to any property related accident, incident or disaster in an appropriate manner in or outside of working hours.
To seek out efficient, modern and effective procurement practices to secure services at an optimum price for the association and customers.
Accurately set, profile and monitor all budgets under the Property Services Portfolio
To apply for funding and grants that may benefit the organisation in respect of any of its property activities.
To work collaboratively with the Finance and Resources departments.
To attend meetings as may be required to adequately fulfill the duties of the post, including Sub-Board and Resident Meetings as requested.
To work outside of normal working hours when necessary.
General Obligations
Behave in a manner that always reflects positively on the organisation.
Promote equality of opportunity and anti-discriminatory practices.
Assist in monitoring and maintaining quality standards across the organisation.
Demonstrate an understanding and commitment to the principles of confidentiality.
Participate fully in training and development in accordance with the organisations training plan and mandatory requirements.
You are also required to undertake any other duties within your capabilities as may be reasonably required and a surveying background is desired.
