Process Assistant

Job Title: Process Assistant O2C
Hourly Rate - 12.27 per hour
Proposed Start Date - Subject to clearance.
Contract duration: 240 days
Office Location - Leeds, LS11 0EA
Shift Model - Office based until fully trained then hybrid 2 days home & 3 in the Leeds office
Shift timings -9am to 5pm Mon to Fri

Role overview
This is a fantastic opportunity for an experienced Accounts Receivable Individual with the right drive, commitment and enthusiasm to succeed in this role.

You will work within a team of up to 19 Accounts Receivable staff allocating both cheque and electronic income on Oracle on behalf of our 224 Clients.

Accuracy and the ability to work under pressure is essential within this role as you will need to ensure that all income is receipted and allocated correctly to either invoices or general ledger codes in line with Service Level Agreement's and Departmental/Client KPI's.

You will need to be able to use your initiative and have a 'can do' attitude as our Clients unallocated cash values/volumes will need to be continually cleared or kept at a minimum.

Excellent communication skills are pivotal to this role as you will be constantly building/improving relationships with colleagues, Clients and their debtors.

You will need to be adaptable to change as throughout 2020/21 the Accounts Receivable process will be subject to process transformation through RPA and automation.

We are looking for individuals who take responsibility for their workload and are proactive in identifying any training/process issues affecting the accounts receivable process.

You will be based within our Tingley office but a flexible approach to working hours is required.

Key responsibilities
* Responsible for the completion of your daily workload
* Responsible for the resolution of Client queries regarding refunds or allocation issues in line with KPI's
* Effective daily contact with Clients and their debtors
* Escalation of service issues to the Accounts Receivable Team Leader or the Accounts Receivable SME (subject matter expert)
* Actively participate in team meetings, giving suggestions for service/process improvements where applicable
* Contribute to improving the Organisations Client Net Promoter Score (Client recommendations)
* Represent the client in a professional manner at all times
* Ensure all Accounts Receivable Standing Operating Procedures (SOP'S) are followed
* Continually engage with all departmental stakeholders
* Participation and completion of monthly 1-1 meetings and documentation
* Proactively review Client Unallocated Cash Reports with the Accounts Receivable SME
* Flexible attitude to working hours

Essential skills
* Proven experience of working as part of an Accounts Receivable Team within either the NHS or Private sector
* Target driven with the ability to work to tight deadlines in an ever changing environment
* Ability to build effective and positive Client/debtor relationships
* Demonstrates a 'right first time' attitude
* Focused on continually delivering a high standard of customer service
* Promotes 'best practice' and follows agreed procedures
* Uses initiative and escalates issues affecting service delivery in a timely manner
* Actively shares knowledge and experience with colleagues.
* Is open to new ideas and actively contributes to a culture of creativity and continuous improvement
* Provides information on time when required to do so

Desirable skills
* Knowledge of the NHS
* Oracle knowledge and experience
* Word/Excel & Power Point skills

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.