Process Improvement Manager

Zachary Daniels Recruitment is delighted to be partnering with one of the UK's leading retailers in their search for a Process Improvement Specialist.

This is an exciting opportunity to join a well-established and forward-thinking business, where you will have the chance to drive transformative change, optimise operational processes, and implement best-in-class solutions across the business. If you are passionate about process improvement and want to make a tangible impact on a large-scale retail operation, this could be the perfect role for you.

As Process Improvement Specialist, you will be responsible for leading initiatives that identify inefficiencies and implement process improvements across a wide range of retail functions. You will work closely with cross-functional teams to enhance operational performance, reduce costs, and improve the customer experience.

The role will involve analysing current workflows, identifying areas for improvement, and deploying solutions that streamline operations and drive greater efficiency across the business. You will also lead on implementing best practices, ensuring the business remains at the forefront of operational excellence.

Key Responsibilities:

• Process Optimisation: Identify opportunities for process improvement across retail operations, supply chain, logistics, and customer service functions.
• Project Leadership: Take ownership of end-to-end process improvement projects, from initial analysis to solution implementation, ensuring successful outcomes.
• Data Analysis: Use data and performance metrics to identify inefficiencies, track progress, and develop strategies for continuous improvement.
• Collaboration: Work with key stakeholders across various departments (including operations, IT, merchandising, and customer service) to ensure alignment and successful delivery of projects.
• Best Practice Implementation: Develop and implement best practices that optimise business processes, increase productivity, and reduce operational costs.
• Change Management: Lead change initiatives, ensuring smooth implementation of new processes, technologies, and workflows across the business.
• Reporting & KPI Management: Develop, track, and report on key performance indicators (KPIs) to measure the success of process improvements and provide insights to senior leadership.
• Innovation: Stay ahead of industry trends and technologies to identify new opportunities for operational enhancements and innovation.

The ideal candidate will have a strong background in process improvement within a retail or fast-paced consumer environment. You will have a passion for driving change and an ability to work collaboratively across teams to implement lasting improvements.

Skills & Experience:

• Proven experience in process improvement roles within retail, supply chain, logistics, or customer service environments.
• Strong project management skills with the ability to lead cross-functional teams to deliver complex process improvement initiatives.
• Expertise in data analysis and the ability to use insights to drive decision-making and performance improvements.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, or other recognised frameworks.
• Excellent communication skills, with the ability to engage and influence stakeholders at all levels of the organisation.
• Strong problem-solving and analytical skills, with a focus on identifying opportunities and delivering effective solutions.
• Experience in change management, with a proven ability to manage and implement operational changes across large teams.
• A proactive, results-oriented approach with the ability to prioritise and manage multiple projects simultaneously.

• Competitive salary of up to £55,000, depending on experience.
• Bonus structure based on personal and company performance.
• Comprehensive benefits package, including pension, healthcare, and other perks.
• Flexible working options including hybrid working arrangements to support your work-life balance.
• Career development opportunities within a market-leading retail brand, with scope for growth and progression.
• Dynamic and collaborative working environment with a focus on continuous improvement and innovation.

This is a fantastic opportunity to join a major retailer and be part of an organisation that places a strong emphasis on operational excellence and continuous improvement. You will play a key role in driving operational change, working with senior leadership and cross-functional teams to make a real impact on the business.

In return, you'll receive a competitive salary, bonus, and benefits package, alongside the opportunity to work in a flexible and dynamic environment. The company offers excellent opportunities for professional development and growth within a leading retail brand.

How to Apply:

If you're a process improvement professional with a passion for retail and a desire to drive operational change, we want to hear from you. Apply today by submitting your CV to Zachary Daniels Recruitment.

Zachary Daniels Recruitment is a specialist recruitment focusing on delivering exceptional talent to the retail, fashion, and consumer sectors.

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