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Our client is seeking an experienced ITSM Process Manager to join their team and drive excellence in Service Transition and Operational processes. This role is ideal for professionals with a strong background in ITSM frameworks and a collaborative approach to managing complex environments.
Key Responsibilities:- Oversee and improve ITSM processes, including Request, Change, Incident, and Problem Management.
- Manage and facilitate Change Advisory Board (CAB) meetings to ensure effective decision-making.
- Maintain and optimise the CMDB to support operational processes.
- Collaborate across teams to ensure seamless service transitions.
- Proven experience in ITSM, CMDB, and CAB processes.
- Expertise in Service Transition and Operational activities.
- Strong understanding of ITIL best practices (certifications are a bonus).
- Fluent in English; German is a bonus but not required.
- Availability: Immediate start.
- Work Arrangement: Fully remote with occasional office visits (a few times per year).
- Contract: Long-term, with extensions every 6 months.
- Pay Structure: Hourly rate with additional pay for extra hours worked.
If you’re ready to take on this dynamic role and make an impact, we’d love to hear from you!
