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Are you an experienced team leader looking for an exciting opportunity to lead a dynamic team in the heart of Leeds?
Client Details
We are seeking a motivated and experienced Post-Completion Remortgage Team Leader to join our busy office, playing a key role in delivering high-quality service to clients within the remortgage sector.
Description
Post Completion Team Leader (Remortgage) - Key Responsibilities:
- Lead and manage a team of post-completion and admin assistants to ensure efficient and timely delivery of services.
- Provide mentoring and support to team members, helping them achieve their personal and professional goals.
- Oversee caseloads and assist team members in managing workflow to meet deadlines and client expectations.
- Liaise with external stakeholders, including clients, borrowers, and third-party institutions, to maintain excellent communication and client satisfaction.
- Monitor team performance, conducting regular one-to-one meetings, and providing feedback to ensure high standards are maintained.
- Report on post-completion activity and provide insights to improve processes and outcomes.
Profile
Post Completion Team Leader - What We're Looking For:
- Proven experience in managing and leading a team, ideally within a fast-paced, customer-focused environment.
- Prior experience in remortgage, post-completion, or conveyancing is highly desirable.
- Strong communication skills, with the ability to engage effectively with both clients and team members.
- A results-driven attitude with excellent attention to detail, particularly when working with deadlines and service level agreements.
- A proactive approach to coaching, development, and performance management.
- Solid IT skills, ideally with experience in case management systems.
Job Offer
Post Completion Team Leader - What We Offer:
- Competitive salary of 28,000 - 32,000, depending on experience.
- A supportive and collaborative working environment.
- Opportunities for training and development to help you progress in your career.
- The chance to lead a growing team and make a real impact on the business.
