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Job Title: Income Officer
Location: Leeds, Bradford, Chapeltown, Headingley, Harehills, Horsforth, Pudsey, Holbeck
Salary: £28,000 - £33,000 + Study support + Free lunch
Our client is seeking a dedicated and enthusiastic Income Officer within their tenancy Managment department to join their team on a full-time basis. The role requires a reliable, confident, and pro-active person, who also understands the importance of confidentiality and discretion. The susccessful candidate will be responsible for managing a portfolio of Shared Ownership properties, leases and customers, with a focus on income collection and a responsibility for ensuring overdue debt is kept to a minimum, providing customer support and appropriate rent arrears solutions and ensuring the delivery of excellent customer service. A fantastic opportunity within a dynamic, reputable Real Estate organisation.
Key Resposibilities:
- Management of shared ownership homes and leases to ensure optimal revenue collection, protection of asset value, good customer service, and compliance with relevant legislation, regulation and industry good practice
- Managing third party property management agents effectively, including obtaining documentation from them where required
- Ensuring the management of property portfolios meets the standards expected by Local Authority partners, Homes England, and the Regulator of Social Housing
- Liaising with external legal advisors, mortgage lenders, debt charities, and government benefit departments.
- Attending court to represent the company at possession hearings
- Supporting the Senior Property Manager in the development of customer feedback (including from surveys, complaints and complements), and the improvement of customer satisfaction and operational quality
- Dealing with Inbound and Outbound telephone calls and correspondence to ensure that income collection levels are achieved
- Collection of rent, service charge, insurance and fee payments
- Working with, and supporting, customers to explain the options available to them and agreeing the most suitable next steps
- Negotiating, implementing and monitoring feasible repayment solutions that take into account the customer circumstances while balancing the best interests of the business.
- Ensuring that the business remains compliant with regulatory requirements
- Maintaining adequate and accurate records for auditing and reporting purposes
- Supporting the set-up of new customer accounts and changes to existing accounts
- Providing support to the Senior Property Manager and undertaking other duties as required
- Regular reporting against KPIs and key measures of collection
- Produce and maintain regular reports showing activity on accounts that are in arrears
- Identify improvements and efficiencies in company current Credit Control process.
Skills & Experience:
- You must come from an income collections/debt recovery environment and have experience of dealing with customer accounts that have fallen into arrears
- Proven track record of reducing payment defaults
- Experience of residential property management and/or residential transactions is desirable
- Knowledge of leasehold, affordable home ownership and service charge management, and Landlord and Tenant law is desirable
- Knowledge and experience of the Affordable Housing/Shared Ownership industry is desirable desirable)
- Experience working with suppliers and contractors
- Customer service and stakeholder experience
- Excellent communication skills
- Good standard of numeracy and literacy, knowledge of MS Office (in particular Excel) and database management
- Ability to multitask and work to deadlines
- Ability to gather, assimilate, analyse and effectively summarise information and give briefings/prepare briefing notes as necessary.
- Well organised, and able to work as part of a team and under pressure
- Ability to self-motivate and motivate others to meet deadlines without close supervision.
You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
