Lettings Administrator - Build to Rent

VS/7274

Lettings Administrator – Build to Rent

Leeds City Centre

£28,000 per annum – NEGOTIABLE DEPENDENT UPON EXPERIENCE, plus 10% discretionary performance bonus

Hours: 40 hours a week, 8am – 4pm, 9am – 5pm and 10am – 7pm.

Our client is a new and exciting build to rent development in the centre of Leeds. They offer communal facilities including a co-working lounge, gym, gardens, movie room and car park. They are currently seeking a customer focused candidate who has experience of lettings / leasing in the residential property sector and meeting the service requirements of their residents. This is an amazing role for the right candidate to grow and develop with the business!

This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents providing an excellent quality and high value service.

Duties:

Leasing & Administration

• Conduct viewings to prospective tenants
• Process and respond to lettings enquiries
• Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals;
• Understand the local rental market by conducting regular mystery shopping and competitor analysis
• Implement and support branded marketing campaigns
• Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
• Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
• Process resident applications including completion of background and credit checks
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports
• Assist with move in / move out customer journey procedures
• Assist with the collection of rents
• Utilise the property management system (Yardi) to record various transactions and operating reports as required
• Assist with market surveys and “open houses”

Customer Service

• Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
• Ensure resident issues and service requests are addressed within 24 hours
• Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.

Property Administration

• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day to day assistance in management of reactive maintenance and defects
• Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager.

Experience Essential

• Experience in a property administration / lettings or related business (student accommodations, serviced apartments etc.)
• Strong sales skills and confidence in promoting a product
• Excellent customer relationship skills and attention to detail
• Excellent organisation and administration skills
• Clear and effective communication skills, verbally and in writing
• Intermediate IT skills including Microsoft Office and property management systems
• Team player with a willingness to support others
• A positive, ‘can-do' attitude with a desire to learn and achieve outstanding results
• Ability to work independently
• Ability to work Saturdays and public holidays in line with the rota

Desirable

• Experience of working in the private residential sector
• ARLA qualification
• Knowledge of Yardi property management system or similar system

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency