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Overview of duties
- Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
- Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
- Manages and motivates the teams in order to improve sales and the quality of F&B services.
- Improves the department's results by increasing sales and the productivity of F&B points of sale.
- Leads and brings life to Soap factory projects and identity features in the department.
Main Responsibilities
Customer relations
Enhances guest satisfaction,
Handles guest comments and complaints, ensuring follow-up,
Develops close relationships with guests to encourage loyalty,
Ensures guests receive a warm and personalised welcome,
Team management/ Human Resources
- Manage training,
- Manage and values the different food and beverage points of sale,
- Develops team spirit and motivation by creating a good working atmosphere,
- Takes part in or validates recruitments,
- Organizes the welcome and integration of new employees,
- Prepares or checks the work schedules, ensuring that they are consistent with activityforecasts,
- Prepares the training plans in conjunction with the managers under his/her responsibility and follows them up
Commercial / Sales
- Develops excellent relations with guests,
- Prepares the commercial action plan for the department and ensures implementation,
- Sets daily sales targets for the team,
- Analyses guests' comments and shares them with the team,
- Launches and deploys marketing initiatives in the local area in order to increase revenue,
Management and administration
- Guarantees the respect of procedures governing operations, administration and audits, in line with the brand's internal audit guidelines,
- Draws up, implements and ensures that internal checks are properly carried out,
- Supervises purchasing for the restaurant and manages stocks
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Checks inventories that have been carried out,
Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition,
- Ensures machinery works reliably and follows up any technical work,
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected,
- Sets up an action plan based on the hygiene analysis results and tracks implementation,
Skills / Qualities
- Team spirit,
- Guest oriented, outgoing and service minded,
- Flexible,
- Responsive,
- Leadership,
- Well organised,
- Decisive - Autonomous Entrepreneurial,
- Excellent presentation
