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Customer Administrator
Monday - Friday 8.30am - 5.30pm
Office based - Leeds City Centre
6 month FTC - 28,000
Must be able to pass credit and DBS checks
Are you looking for a new challenge? Do you have experience working within Financial Services? If so, we would love to hear from you!
My client is looking for candidates to join them at this very busy period, we are looking for hard working Administrators, who have the ability to multitask and deal with a variety of different clients.
Duties of the Customer Administrator:
* Research and respond to incoming client or participant enquiries, ensuring that complex issues are explained fully, using the appropriate client branding
* Ensure administration is processed to internal and external services standards
* Ensure all complaints that are received are dealt with in accordance with the defined procedures
* Ensure that any incidents or breaches are reported in accordance with procedures
* Investigate and resolve any reconciliation issues
* Build, develop and maintain good working relationships with colleagues in other departments, enabling the completion of tasks and queries
* Ensure email and queries are investigated and answered
* Assist and deal with any ad-hoc duties within the department
* Work as part of the team to reduce backlogs across the department and assist in the introduction of new processes to prevent future backlogs and better efficiency
* Ensure work is carried out within the agreed procedures and time frames
* Ensure full compliance with internal and external procedures and FCA regulations
You must have at least 2 years' experience in Administration and Customer Service to be considered for this role, people that have worked within Financial services before, will have an advantage.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
