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Job Specification: Sales Administrator / Sales Coordinator
Location: LS12, Leeds Salary: 27,000 per annum Hours: Monday to Friday, 8:30 AM - 5:00 PM
Contract Type: Temporary to Permanent
Role Overview: We are currently seeking a motivated and organised Sales Administrator / Sales Coordinator to join our team at LS12 on a temporary-to-permanent basis. The successful candidate will play a key role in supporting the sales team, handling customer queries, processing orders, and ensuring smooth administrative operations. This is an excellent opportunity for someone with previous experience in sales administration, customer service, or general office duties, who is looking to further develop their skills.
Key Responsibilities:
Order Processing: Accurately input and process customer orders through our bespoke database system.
Customer Service: Act as a primary point of contact for clients, handling queries, providing information on products/services, and resolving issues in a timely and professional manner.
Sales Coordination: Collaborate closely with the sales team to manage client accounts, update order statuses, and ensure smooth communication between departments.
CRM Management: Maintain and update client records using our CRM system. Experience in using previous CRM systems is desirable, though not essential.
Documentation & Reporting: Produce reports, invoices, and other documents using Microsoft Excel and Word.
General Administration: Support the team with day-to-day administrative tasks, including filing, data entry, handling correspondence, and maintaining a well-organised office environment.
Communication: Liaise with clients to confirm order details, delivery times, and address any concerns they may have.
Database Management: Ensure the bespoke database is kept up to date, with accurate information on client details, orders, and inventory levels.
Cross-Departmental Support: Work closely with other departments such as logistics and finance to ensure customer orders are fulfilled and invoiced correctly.
Key Skills and Attributes:
Previous Experience: Experience in sales administration or a similar role is preferred, though not essential. Candidates with customer service or general admin experience will also be considered.
CRM Experience: Familiarity with customer relationship management (CRM) systems is desirable but not essential.
IT Skills: Proficiency in Microsoft Excel and Word is required. Experience with bespoke database systems is an advantage.
Communication Skills: Excellent verbal and written communication skills, with a professional and friendly telephone manner.
Organisational Skills: Strong attention to detail, with the ability to manage multiple tasks, prioritise work, and meet deadlines.
Team Player: Ability to work effectively in a team environment, as well as independently when required.
Problem-Solving: Strong analytical and problem-solving abilities, particularly when handling customer queries or order discrepancies.
Time Management: Ability to manage workload efficiently, ensuring tasks are completed on time without compromising accuracy.
Additional Requirements:
A proactive approach to work, showing initiative in problem-solving and improving processes.
Flexibility and willingness to take on additional tasks as needed.
A positive attitude and a willingness to learn and grow within the role.
This position offers an exciting opportunity for growth and development within a dynamic sales environment. If you are organised, customer-focused, and eager to contribute to a successful team, we would love to hear from you!
