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Position: Tenancy Support and Community Engagement OfficerLocation: Leeds AreaSalary: £28,000 - £32,000 per annum (depending on experience)Company: Leading Social Housing ProviderAbout the Role:We are seeking a dedicated and experienced Tenancy Support and Community Engagement Officer to join a leading social housing provider based in the Leeds area. This role is essential in fostering positive relationships between tenants and the organisation, ensuring the smooth operation of tenancies and supporting residents in accessing key housing services.Key Responsibilities:
- Build and maintain strong relationships with tenants, helping to resolve any housing-related issues.
- Provide advice and guidance on tenancy rights, responsibilities, and housing processes.
- Work with vulnerable tenants to ensure they are aware of available support services and can access them as needed.
- Facilitate effective communication between tenants and the organisation, acting as a key point of contact.
- Collaborate with the property management team to address tenant needs, repairs, and maintenance.
- Help to resolve disputes and mediate between tenants when necessary.
- Promote community engagement activities that improve tenant satisfaction and foster a sense of community.
What We Offer:
- Competitive salary range of £28,000 - £32,000 per annum.
- Full-time, permanent role with opportunities for career growth and development.
- Flexible working options.
- Comprehensive training and ongoing professional development.
- A rewarding and supportive working environment.
Essential Requirements:
- Extensive housing experience (ideally in a social housing setting).
- Strong communication and interpersonal skills.
- Ability to handle sensitive situations with tact and empathy.
- Proven experience in tenancy support, community engagement, or related roles.
- Strong problem-solving abilities and a proactive approach.
- Full driving license and access to a vehicle may be required, depending on specific duties.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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