Neighbourhood Housing Officer

Our client is looking for a Neighbourhood Officer to join their team on a temporary basis. This is an exciting prospect that involves the responsibility of overseeing the surrounding communities of Calderdale. There are opportunities for flexible working to support a healthy work-life balance. This role is field based; you will balance your time between working on your designated patch, office and home.Outline of Key responsibilities for the Neighbourhood Officer...

• To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance
• You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
• You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden.
• To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti social behaviour or repair requests.

We are looking for someone who has…

• Full UK drivers licence and access to a car as the role is field based
• Experience and knowledge of housing/ lettings or ideally social housing
• Experience of working with a diverse range of customers and dealing with a variety of situations.
• Experienced in faced to face customer service
• Solution focused and experience in working with customers and stakeholders.
• An ability to manage confidential and personal information appropriately and sensitively.
• Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once

In return, we are offering the successful candidate in the Neighbourhood Officer role…

• £15.38 p/h
• Temporary ongoing position
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays (pro-rata)
• You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs).

If this is something of interest to you, please apply!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.