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Alcedo Care has been rated top 20 homecare provider in the UK for the last 5 years by our clients, a testament to the work of our amazing care teams. We're a family-owned company, and operate with the family values at the heart of everything we do.
This is an exciting opportunity for the right person to become a key member of our new dynamic Home Care team providing complex care in Leeds and wider area. This is a split Care Coordinator/Care assessor role.
Within your Care Coordinator role, you will be working closely with our Registered Manager, you will be responsible for effectively scheduling and coordinating all our care visits and will often be the first point of contact for our carers, clients, and other health care professionals.
The Care Assessor responsibilities will ensure continuity of care while actively promoting the services that the business offers, through face to face and telephone communication including arranging and completing care reviews, conducting new care assessments, developing person-centred care plans, and providing guidance and care support to our care team. You will also handle general office administration tasks and participate in on-call management on a rota basis.
We are passionate about delivering the best quality of home care possible, specialising in complex care, and operate to exacting standards to ensure we achieve this every time; we are looking for someone who shares this passion and wants to join us on our journey as we grow. This vacancy will be based at our Leeds office Monday-Friday 8.30am to 5.00pm
Responsibilities and Duties
This role reports to the Registered Manager
- Develop and maintain effective working relationships with clients, the office team and the wider management team
- Arrange and complete reviews of individuals care needs
- Ensure new care assessments are completed timeously
- Ensure care plans are person-centred
- Complete, update and maintain records of care on our digital care record system
- Manage the activities of a workforce ensuring that the needs of clients are met
- Ensuring that our client’s lives are enhanced by the strength of a well-managed, reliable & stable care team
- Providing a crucial link between the client, the care teams and any other parties involved
- Upholding the good reputation of Alcedo Care, as a quality provider of care services
- On-call management on a rota basis.
- Be able to deliver care as part of the emergency on-call team, should the situation occur
- Work closely with all the other members of the branch Operations team and across the organisation as needed
- Liaise with our complex care nursing team to deliver client specific complex training and competencies and coordinate joint assessments with the nursing and branch teams
- Support in the day-to-day activities within the branch team or as the needs of the business dictates
Qualifications and Skills
- Must drive and have access to your own vehicle as this role will involve travel around the Yorkshire area.
- You have health and social care qualifications (NVQ 3 in Health and Social care or above)
- Self-motivation and a passion for being the “Best.”
- Experience of working as a carer delivering regulated personal care and support, ideally in the community/ home care with complex care experiences
- You should have experience in working in a fast-paced environment within volume coordination and possess excellent organisational and communication skills and be highly motivated to ensure maximum time efficiency.
- Highly independent and organised
- Excellent IT skills, including full proficiency in IT packages such as Excel/Word, etc.
- You have an empathetic and a caring nature
- You are a people person with good communication skills
- You are a team player
- Ability to problem solve
