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Job Title: Operations Support
Location: Greater Leeds (Hybrid: 3 days in the office per week, based on shift patterns)
Salary: 28,000 per annum
About Us:
We are a dynamic, fast-growing company with ambitious plans to double or triple in size this year. Supporting international clients across various industries, we pride ourselves on fostering a collaborative, communicative, and open team environment. This is your chance to join a team where your work will be varied, exciting, and never dull.
About the Role:
As an Operations Support team member, you'll play a key role in ensuring seamless support for our growing US market and international clients. Working closely with our project team in Greater Leeds, you'll focus on system support, ticket management, and testing.
Your responsibilities will include:
- Providing first-line support by managing tickets, escalating issues, and liaising with customers.
- Communicating effectively with development and project teams to ensure smooth operations.
- Troubleshooting hardware, including sending and replacing devices.
- Balancing reactive tickets with planned project work.
What We're Looking For:
Essential Skills:
- Proficiency in Microsoft Excel and Word.
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills, including email etiquette.
- A friendly yet professional approach to customer service.
Desirable Qualities:
- Highly detail-oriented and genuinely helpful.
- Positive and proactive mindset ("bottle half full").
- Team-oriented, with the ability to foster collaboration.
- Documentation and general office skills.
- Language skills are a bonus.
Why Join Us?
- Be part of a young, fast-paced team with international clients.
- Enjoy a fun, engaging work environment with endless variety.
- Grow alongside a company that's scaling rapidly.
