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Role: Service Desk Manager
Location: West Yorkshire
Salary: Up to £50,000
We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of the service desk team.
Role Overview
This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk.
Daily Responsibilities:
- Contribute to the clients' vision and solutions, to add greater depth value to the business.
- Working as part of a team delivering the best service to our clients
- Maintain IT team documentation in line with changes.
- Building strong client relationships with your customer service skills and professionalism
- Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects
- Team Management
- Operational oversight
Person Specification:
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Minimum of 5 years of experience in IT service desk management or a related role.
- Strong understanding of ITIL frameworks and best practices.
- Proven experience in team management, performance evaluation, and coaching.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in IT service management tools and software.
- Demonstrated ability to analyze data, identify trends, and implement process improvements
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
