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A unique opportunity has arisen with one of our clients to work within their Facilities & IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability.
It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision.
Duties & Responsibilities:
- Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs.
- Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed.
- Log calls, generate monthly Helpdesk statistics, and maintain system security.
- Offer training and advice on computer equipment use and arrange external support when necessary.
Required Skills & Qualifications:
- Strong knowledge of Windows 10/11, MS Server 2012/2016/2019; Mac OSX is a plus.
- Experience with networking (LAN, WAN, Wi-Fi), Active Directory, antivirus software, MS Office 365, and remote access tools.
- Good understanding of PC hardware/software setup, TCP/IP networking, and excellent phone communication skills.
- MCP certification preferred (training provided).
There are numberous benefits and perks available as part of this role. Onsite Parking is also available.
Please reply with your CV.
