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Assistant Accommodation Manager for Luxury Student Accommodation
Are you passionate about creating a welcoming, inclusive, and diverse environment for students? Do you have a knack for sales, people management, and ensuring high standards of health and safety?
Join our clients team who is a leading provider of luxury student accommodation in Leicester, and make a difference in students' lives!
Responsibilities:
- Achieve sales, renewals, and referral targets.
- Manage site open days and tours.
- Maximise profits and customer satisfaction through effective take-over management.
- Stay informed on local competition, university status, and student demographics.
- Maintain brand standards via physical site upkeep, staff communication, and online presence.
- Manage contractors, ensuring compliance with health and safety standards.
- Maintain statutory testing records and ensure all staff and residents are aware of emergency procedures.
- Manage incident response and ensure the site remains safe and accessible.
- Drive effective and friendly customer communication.
- Build strong relationships with university accommodation offices and external agencies.
- Address student issues, concerns, and welfare needs, intervening and mediating as necessary.
- Maintain high service standards to promote renewals, positive reviews, and referrals.
- Manage site maintenance and project manage the turnaround, check-out, and check-in processes.
- Accurately record tenant applications, damage deposits, council tax, complaints, compliments, welfare, and maintenance.
Qualifications:
- Strong sales and people management skills.
- Knowledge of health and safety regulations.
- Excellent communication and customer service abilities.
- Ability to manage finances and administrative tasks efficiently.
Join us in providing exceptional living experiences for students in a vibrant and inclusive community. Apply today and be part of a team dedicated to excellence!
