- Deliver expert support in Council Tax and Business Rates billing, recovery, and enforcement as a Senior Revenues Officer.
- Manage the visits process to maximise income and identify growth opportunities.
- Effectively handle and resolve complaints, ensuring a high level of customer service.
- Oversee and manage the annual billing process to ensure timely and accurate delivery.
- Complete statutory returns, ensuring accuracy and compliance.
- Support project management efforts related to Revenues services, including system updates and process improvements.
- Utilise Academy and Enterprise ICT systems for efficient processing and data management.
- Manage the post-liability order enforcement process, ensuring adherence to legal procedures and regulations.
- Stay up-to-date with technological advances in the Revenues field and contribute to implementing new tools and solutions.
- Extensive experience in a Revenues Officer role, specifically with Council Tax and Business Rates.
- Strong understanding of statutory processes, billing, and enforcement.
- Proven ability to manage complex workloads and maintain attention to detail in all aspects of the role.
- Proficiency in using Academy and Enterprise ICT systems.
- A proactive and solution-focused approach to managing tasks and resolving challenges.
- BPSS clearance and a DBS check will be required.
- Experience with automation in Revenues systems.
- Knowledge of collection fund accounting and related processes.