SonicJobs Logo
Left arrow iconBack to search

Information Assistant: Enquiry Services

De Montfort University Leicester
Posted a day ago, valid for 16 days
Location

Leicester, Leicestershire LE5 3TB

Salary

£22,000 - £26,400 per annum

info
Contract type

Part Time

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

Sonic Summary

info
  • De Montfort University (DMU) is seeking a customer service-oriented individual to join their Library Services team in Leicester, focusing on enhancing the student experience.
  • The role involves providing practical help and guidance to a diverse range of customers in a busy library environment.
  • Candidates should have a passion for exceptional customer service, strong communication skills, and enjoy working with young adults.
  • The position requires 18.5 hours of work per week, specifically on Mondays, Wednesdays, and Thursdays.
  • Salary details are not provided, but candidates are encouraged to apply if they are proactive and self-motivated, with a commitment to delivering outstanding service.

De Montfort University (DMU) is an ambitious, globally-minded institution with a relentless focus on delivering quality teaching and learning, and a campus-wide focus on providing a sector-leading student experience.

A culturally rich university with a palpable commitment to the public good, it strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The university is a vibrant, multicultural hub of learning, creativity and innovation that never surrenders to convention. Our success is built on a fantastic student experience coupled with an award-winning teaching and world-class facilities that help students develop the skills and attitudes employer’s demand.

Faculty / Directorate

Library and Student Services (LSS) is responsible for providing a wide and diverse range of services to all our students including Student Welfare, Careers & Employability, Digital Skills, Global Mobility and Learning Development and Support.

The Library Services team plays a lead role in the delivery of the directorate’s customer services (in person, online and via telephone), the day-to-day management of our learning spaces and the loan of the physical stock.

Our main Kimberlin Library is busy and vibrant, with extensive opening hours to support our diverse student body. This is an exciting time to join the directorate as we continue to develop our services and accommodation to enhance the student experience.

Role

This role is based in the library at De Montfort University - in the middle of our vibrant Leicester city-centre campus. You will be an integral support to our diverse customers getting the most from their use of our library; providing practical help and guidance in a friendly way, in our busy study spaces.

You may not have considered working in a library before, but if you are interested in delivering outstanding customer experience and providing a positive user experience to our diverse staff, students and visitors, then this is the role for you. You will receive full training on the day-to-day operation of the library and the tools needed to support students in navigating our collections, using our facilities and accessing our services.

Ideal Candidate

You will have a passion for delivering exceptional customer service, enjoy working with young adults and have first-class conversation skills. You will be proactive, self-motivated, well organised and be a great communicator, bringinga strong rapport and a warm smile to our role.Hours - 18.5 hours a week (52 weeks of the year), working:• Monday• Wednesday• Thursday

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.