Product Support Engineer

Marine Service Engineer

Location: Leicester, UK
Travel Requirements: Regular travel (3-5 days per trip)

We are seeking a skilled and motivated Product Support Engineer to join our Global Support Team. This role focuses on troubleshooting, repairing, and maintaining marine sensors while also playing a crucial part in developing new markets and customers. This is an exciting opportunity for a technically skilled individual who thrives in both a hands-on engineering role and a customer-facing capacity.

• Troubleshooting and Repair: Diagnose, repair, and upgrade marine position reference products from both hardware and software perspectives. Work will take place in our Leicester-based workshop and at customer sites, including offshore vessels.
• Technical Assistance: Provide remote technical support to offshore vessels as part of our Global Support Team.
• New Product Support: Assist Business Development and Engineering teams in bringing new products to market. This includes installation and conducting offshore trials.
• Documentation & Reporting: Accurately document repair activities, create evaluation reports, and provide repair quotations. Maintain the repairs database and ensure timely reporting to facilitate an efficient repair service.
• Process Development: Develop and maintain repair methods and work instructions for products, ensuring they are clearly defined based on product age and condition.
• General Section Management: Oversee general section management, ensuring adherence to safety and quality policies, managing materials, and ensuring team workload is effectively organised.

• Technical Expertise: Experience in the assembly, testing, and fault-finding of mechanical and electronic equipment. Familiarity with electronics programming, board-level assembly, and data analysis.
• Drawing and Schematics Reading: Ability to interpret mechanical and electrical drawings and schematics.
• Communication Skills: Excellent verbal and written communication skills to effectively engage with a wide range of stakeholders.
• Teamwork & Independence: Ability to work efficiently both independently and as part of a team.
• Proactive Attitude: A proactive individual who is ready to take initiative and contribute to continuous improvement processes.
• Attention to Detail: High attention to detail, ensuring accuracy in all aspects of work.
• Time Management: Strong organisational skills to manage a dynamic and varied workload.
• Willingness to Travel: Able to travel frequently (3-5 days per trip) to customer sites, both onshore and offshore.

The role includes participation in an on-call rota for weekend technical support via email (Saturday and Sunday, 08:00-20:00). Additional premiums are paid for this service.

We believe in empowerment, ownership, and supporting one another's growth. We foster an environment of innovation, collaboration, and personal development. You'll be joining a team where you are encouraged to be your authentic self, learn from mistakes, and voice your opinions freely.

We are committed to diversity, inclusion, and equal opportunities for all employees to succeed based on their talents and abilities.