Lead Portfolio Manager

VS/7314

Lead Portfolio Manager

Leicester

Salary: £35,000 - £40,000 per annum, plus up to 20% Discretionary Bonus.

Hours: Mon – Friday 9am – 6pm, with ability to work flexible hours (including some weekends, especially during mid-June and mid-August)

My client provides high quality student housing, in both shared houses and apartments, in 24 cities across the UK. They are the largest single provider of 2nd and 3rd year student accommodation in the UK, leading the way in offering exceptional student accommodation.

Now looking to recruit a Lead Portfolio Manager to work out of their Leicester office covering the Midlands.

The Lead Portfolio Manager is responsible for ensuring the delivery of a high-quality service to customers and fostering professional working environments, serving as their trusted point of contact for property-related matters.

Key Responsibilities:

• Manage and lead a small team of Portfolio Managers over the Midlands region ensuring they meet their targets and deliver high-quality service to clients.
• Oversee the team's operations, including arranging property visits, maintenance coordination, refurbishment projects, and end-of-tenancy processes.
• Partner with your region’s Maintenance Coordinator ensuring maximum utilization of the Maintenance Operatives and a high level of service delivery.
• Assist with the monitoring of the region’s financials, including processing and managing payment of invoices from contractors and suppliers, ensuring availability of funds and accurate documentation.
• Provide guidance and support to junior members of the department and provide training when needed.
• Build and maintain strong relationships with internal stakeholders and customers, identifying areas where the team can assist further.
• Attend and confidentially present in team and department meetings, discussing KPIs, performance and strategy.
• Ensure the team maintains accurate records of property and maintenance details on company software (Catalyst).
• Handle negotiations with tenants, ensuring fair resolutions are reached while maintaining the highest level of professionalism.
• Continuously assess and improve team performance, providing feedback and coaching to team members.
• Conduct monthly one-to-one meetings, weekly catchups, and bi-annual appraisals with team members.
• Ensure your region maintains 100% compliance with regulatory requirements.
• Resolve any complaints or escalations in a timely and professional manner.

Experience Required:

• Proven experience in managing and leading a team of property managers, with a track record of excellence

• Highly trained and experienced property/portfolio manager with knowledge of sophisticated systems.
• Exceptional organizational skills and meticulous attention to detail.
• Outstanding communication skills and the ability to always maintain professionalism and discretion.
• Proven record of excellent customer service, including during contentious situations.
• Strong problem-solving skills and the ability to manage complex property-related and people related challenges.
• Ability to work autonomously while also collaborating effectively within a team.
• ARLA qualification desirable

Requirements: Satisfactory references and a DBS check required.

In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment – Employment Agency