Sales Administrator

Sales Administrator 
Leicester city centre
Office based
£24,000 - £27,000 

As a Sales Administrator, you will be a key part of the client services team. You will be responsible for supporting and servicing the needs of existing client accounts. Building strong relationships, and ensuring orders are processed in a timely manner. This is an excellent opportunity for someone looking to develop their career in a creative industry where servicing customer needs are of upmost importance.
 
 
Key Responsibilities:
 

• Accurately processing a high volume of customer orders via email, phone, and online systems
• Assist in managing a portfolio of client accounts, ensuring their needs and expectations are met.
• Build and maintain strong, long-term relationships with clients, providing them with exceptional service.
• Handling order amendments, backorders, and customer updates
• Maintaining customer records and order history in our CRM/ERP system
• Identifying buying signals from customers ensuring you conduct thorough fact finds during your calls.
• Monitor and report on client performance, making recommendations for improvements where necessary.
• Assist in resolving any client issues or concerns in a timely and professional manner.
• Stay up to date with industry trends and best practices to provide valuable insights to clients.

 
What We’re Looking For:
 

• Strong communication skills, both written and verbal.
• A passion for building relationships and delivering exceptional service.
• A proactive and self-motivated attitude with the ability to work in a fast-paced environment.
• Excellent organisational and time-management skills.
• A strong team player who can also work independently.
• Happy to work from their beautiful city centre office.
• Experience in order processing or a similar role 

 
My client 
 

• Comprehensive training and support to help you grow in your role and advance your career.

• Work alongside a supportive team who are dedicated to your success.
• Get hands-on experience with a variety of clients and industries.

 
If this sounds like you, click ‘apply’ today!