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Client Review Team Administrator
South Leicestershire - desk-based role (Ref AL1346)
Salary £24-£28k dependent on experience plus generous benefits
This is a full-time position, 37.5 hours per week, 9 am - 5 pm, (30 minutes unpaid lunch break), Monday to Friday.
My client is a medium sized, friendly, Independent Financial Services company, and they have an excellent new opportunity, for a Client Review Team Administrator to join their team. The role will involve all aspects of financial services administration, with an emphasis on client reviews, liaising with financial advisers at every stage of the process. At least 1 years’ experience in financial services is essential, along with enthusiasm and commitment to delivering a first-class service, to both clients and colleagues.
The Role:
- Produce valuations
- Prepare cash flow modelling (information gathering and understanding)
- Prepare portfolio comparison analytics
- Make client appointments
- Action fund switches
- Carry out attitude to risk questionnaires
- Prepare new and existing client appointment packs
- Adviser diary management
- Regular engagement with clients and providers via telephone, email and letter
- Produce 'no action’ and 'fund switch’ suitability letters
- Maintain clear and compliant records
- General admin duties, scanning, photocopying, etc
- Carry out other related duties when required
- Attend departmental meetings and training
- Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules
- Comply with the relevant compliance, TCF, T&C and, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the company
- Keep up to date with all relevant product, legislative and technical changes, as required
- Ensure all dealings with clients are carried out in a professional and courteous manner
Ideal skills/experience:
- Worked in the financial services industry for a minimum of 1 year and thrives in a fast paced and accurate data input environment.
- Good IT skills, with a working knowledge of Microsoft Word, Excel and Outlook with the ability to get to grips with what might be an unfamiliar software package, e.g., our back-office system (Xplan).
- Have good problem-solving abilities and able to stay focused on tasks, despite distractions and interruptions.
- An understanding of FCA regulations/compliance would be advantageous.
- Be both organised and flexible in their approach and be a good team player
- Excellent customer facing interactions, good administration skills/phone manner
- Well-presented, self-motivated and organised, with a good work ethic.
- Will take personal responsibility for the quality and timeliness of work and can achieve results with minimal supervision.
- Be an integral part of the team - a good communicator, willing to input new ideas and suggestions to improve process.
If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.
