Lettings Branch Manager

We are currently seeking an experienced Lettings Branch Manager to lead our Leicester operations. This role is perfect for someone who places a strong emphasis on customer service and is passionate about delivering a first-class experience. As a Branch Manager, you will be responsible for leading a team of Lettings Consultants and Asset Managers.

Why Join Us:

• Be part of a company that values innovation and alternative thinking.
• We invest in and value personal development.
• Work in an audaciously ambitious and rapidly growing company.
• Collaborate with a team of great people who are dedicated to success.

Your Responsibilities:

• Develop and maintain excellent relationships with Landlords, Tenants, and Contractors.
• Ensure an exceptional experience for both Tenants and Landlords.
• Oversee all aspects of asset management and lettings performance across the portfolio.
• Recruit, train, and manage new team members.
• Review and audit asset management and portfolio performance regularly.
• Run weekly compliance reports.
• Support Asset Managers with utility management and in-tenancy legal notices when necessary.
• Introduce and educate landlords on new legislation requirements and HMO licensing.
• Provide investment advice to landlords on current and new portfolios.
• Handle complaints efficiently and effectively.
• Proactively create and convert new landlord and investor leads.
• Network to generate new opportunities.
• Oversee the lettings administration process and manage the marketing and advertising of the portfolio.
• Collaborate with the Marketing Manager to manage marketing events.
• Deliver weekly lettings reports and monthly profit and loss reviews to the Operations Manager.
• Conduct regular landlord meetings and audit inspection processes and reports.
• Conduct monthly 1-2-1s, staff reviews, and annual appraisals.
• Set and review Lettings KPIs with the Operations Manager.
• Ensure office compliance, upkeep, and manage office vehicles and refreshments.

What We're Looking For:

• Excellent organisational and communication skills.
• Strong ability to manage tasks from start to finish.
• Experience in lettings (preferred).
• Self-motivated with the ability to work on your own initiative.
• Ability to prioritise workload and meet deadlines.
• Flexible and adaptable approach to work.

Details:

• Hours of Work: 9am - 5:30pm, Monday to Friday, plus 15 Saturdays per year (10am - 3pm).
• Salary: 35,000 per year, depending on experience.
• Bonus Scheme Available
• Driving Licence Required (Personal car preferred)

Experience:

• Management: 2 years (preferred)
• Property Industry: 3 years (preferred)
• ARLA Qualification: (preferred)

Job Type: Full-time, Permanent

If you're passionate about property, customer service, and leadership, we'd love to hear from you. Apply today to join a company where your ambitions can flourish and your skills are valued.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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