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The Company:
An amazing opportunity for an experienced Customer Success Manager to join a growing fashion supplier and online brand. This role will be part of the E-commerce department and will focus exclusively on supporting the company's e-commerce clients. Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows is advantageous
Responsibilities:
Work as part of the developing E-commerce Team
- Managing client relationships
- Acting as the primary point of contact for customer queries.
- Overseeing the client onboarding process
- Ensure a smooth start for new clients.
- Proactively monitoring client satisfaction and addressing concerns to prevent escalation.
- Handling day-to-day customer issues, including queries on order status and product concerns.
- Collaborating with internal teams to ensure seamless client service and resolve any operational issues.
- Managing and supporting a direct report in the order fulfilment team.
Skills and Experience
To be successful in this role, you should have:
- 3+ years’ experience in customer success, account management, or client relations, preferably within e-commerce.
- Strong leadership abilities, including experience managing staff or direct reports.
- A customer-first mindset, with excellent communication and relationship-building skills.
- Strong problem-solving abilities and a proactive approach to managing client needs.
- Organisational skills and the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with CRM systems and client management platforms is highly preferred.
- Experience with e-commerce and fulfilment processes is highly desirable.
It would be beneficial for the Customer Success Manager role if you also had:
- Strong written and verbal communication skills.
- Experience using platforms such as Slack, Trello, and Zendesk for managing customer communication and task workflows.
- Familiarity with Linnworks for inventory and order management would be an advantage (but not essential).
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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.
Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.
