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Client Services Administrator
Leicester, free onsite parking
Up to £25,000 opportunities to increase this
Monday – Friday, 09:00 – 17:00 (flexi hours available)
Have you considered working in FinTech? Do you want to start a career or sidestep your career into the world of SaaS?
We have the perfect role working for a market leader where you will provide administrative support to their existing client base.
My client:
With a strong track record of success and continuous expansion, they are seeking a Client Services Administrator to join their thriving team in Leicester. This role offers an excellent opportunity to join a company who pride themselves on innovation with the fintech space.
You will be responsible for delivering high-quality administrative support, ensuring compliance with regulatory requirements, and maintaining excellent client relationships.
The role:
- Managing shared inboxes ensuring customer queries are dealt with in a timely manner.
- Answering inbound calls.
- Maintaining accurate and up-to-date client records.
- Ensuring compliance with FCA regulations and internal company policies.
- Assisting senior management with administrative and operational tasks.
- Liaising with internal departments, including the technology team, to resolve client issues efficiently.
- Processing and managing documentation in line with legislative guidelines.
The candidate:
- We welcome applications from graduates and entry level candidates as previous experience isn’t essential.
- A high level of accuracy and attention to detail is integral.
- The ability to problem-solve.
- Strong customer service skills .
- Excellent written and verbal communication skills as most queries are handled via email
- A professional and client-focused approach.
- The ability to work independently and collaboratively within a team.
- Must be happy to work from the office, hybrid working may be offered once promotion has been passed.
What’s on Offer?
- Overtime available paid at x1.5
- Career progression opportunities.
- Free refreshments
- A supportive and professional working environment.
- Modern office with free on-site parking
To apply, please submit your CV today.
