Sales and Customer Service Executive

• Annual Salary: up to £30,000
• Location: Leicester
• Job Type: Full-time 40 hours a weekJoin a leading provider of student accommodation, where you will be part of an experienced front-facing team dedicated to maintaining full occupancy and delivering outstanding customer service. This role is ideal for individuals who thrive in a dynamic environment, engaging directly with customers through sales, enquiries, and payment processing both face-to-face and online.

• Sales:

  • Manage and record sales enquiries including calls, texts, and emails.
  • Conduct onsite tours, both virtual and in person.
  • Actively participate in Open Days to support sales and brand awareness.
  • Manage the customer journey from initial contact through to sale completion, including documentation and move-in paperwork in compliance with GDPR.
  • Handle payments, record accurately, and chase debts as necessary.

• Customer Service:

  • Respond to phone calls and manage site email inboxes promptly and courteously.
  • Maintain up-to-date notes on customer accounts following interactions.
  • Process rental and other reactive payments.
  • Greet customers and team members professionally.
  • Promote positive customer reviews and manage complaints according to company policy.
  • Oversee check-ins and move-outs, ensuring excellent customer care throughout.
  • Log maintenance enquiries promptly and support student social events, including occasional evening engagements.
  • Support student welfare and manage security reports.

• Turnaround / Mid-term Take-overs:

  • Conduct physical room check-outs and final checks.
  • Process end-of-tenancy documentation and log jobs from check-outs.

• Admin:

  • Utilise Excel, Word, Microsoft Outlook, and internal systems such as TCAS, Rental Manager, and Zopim (training provided).
  • Follow daily opening and closing procedures.

• Experience in customer-facing roles such as sales, lettings, or hospitality.
• Team player with a variety of skills, adaptable to both dynamic and repetitive tasks.
• Strong sales skills and enjoyment of sales activities.
• Excellent attention to detail and commitment to task completion.
• Superb communication skills and ability to build rapport.
• Computer literacy and confidence in engaging with technology.
• Confident, engaging personality with a passion for delivering fantastic customer service.
• Energetic and resourceful disposition.

• Starting salary of up to £30k
• Onsite Gym
• Free Parking
• Opportunities for professional growth and training.
• Dynamic and supportive work environment.
• Part of a growing company with plans for expansion across the UK.

To apply for this position as a Sales and Customer Service Representative, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.