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Customer Support Coordinator
Leading New Build Developer in Leicester
Full time
This is a full time Monday to Friday role, that offers 'Hybrid' working.
After successfully completing the initial probation period, relish the flexibility of working from home for two days a week, while spending three days in an office environment.
**Key Benefits:**
-Working from Monday to Thursday, 8:30 AM to 5:15 PM, and an early finish at 4:00 PM on Fridays.
-Engage in a role that hones your administrative, IT, and communication skills, paving the way for career advancement.
-Play a crucial part in ensuring customer satisfaction and operational efficiency for a leading developer.
-Salary starting from 26,000 depending on experience.
**Role Overview:**
As a Customer Support Coordinator, you will be the linchpin between customers, contractors, and internal teams.
Your primary responsibilities will include:-
- Handling phone calls, emails, and portal enquiries from customers regarding remedial work on their homes.
- Logging all interactions and updates on the in-house system.
- Managing contractors and customer support operatives, ensuring the efficient allocation of tasks and communication with customers.
- Generating weekly defect reports for each site and liaising with the NHBC for inspections and claims.- Providing feedback to the technical department concerning material and design errors.
- Ensuring in-house systems are updated within specified timelines.
- Managing outstanding remedial issues and escalating unresolved matters as necessary.
**Skills and Experience:**
This role is ideal for individuals with strong administrative and IT skills, coupled with excellent communication abilities. While prior experience in a similar role is not mandatory, the ability to engage effectively with people and manage multiple tasks is essential.
If this role interests you we'd be happy to hear from you.
Or if you could recommend the role to someone you know we do pay a referral for those who are successfully recruited.
