Back to search
Client Success Executive
Thurmaston
£23,000 - £24,000
Are you an experienced Client Success Executive looking for the next step up in your career?
Coulter Elite Resourcing are currently looking for a Client Success Executive to work with one of their well-established and very successful clients in the Cambridgeshire Area.
The Client Success Executive is responsible for developing and nurturing client relationships that promote retention and loyalty to our Clients Brand.
The main responsibilities of the Client Success Executive role include;
Develops and maintains long term business relationships by serving as an internal advocate and client liaison contact and communicates effectively at all levels.
Owns the post-sales relationship with clients across all products and services.Manages client on boarding to third party services.
Maintains third party relationships to ensure our clients members have easy access to their services, through constant improvements to client experience.
Maintains excellent client data including recording all actions and conversations with clients in the relevant CRM databases.
Meets and seek to exceed all SLAs both internally and externally.
Drives KPI reporting that demonstrates key financial and performance KPI metics.
Owns any complaints relating to service issues on their client accounts.
Owns complaints about members and the service they provide.
This is a full-time permanentClient Success Executive position, working Monday to Friday 9am 5pm.
Schedule:
- Monday to Friday
This is a full-time permanent Client Success Executive role based in Peterborough offering a salary of £23,000 - £24,000. Please contact Fraser Hendry for more information.
Job Types: Full-time, Permanent
Pay: £23,000-£24,000 per year
Work Location: On Site
