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THE OPPORTUNITY: Macildowie are currently recruiting for Customer Service Advisors working for a business based in Beaumont Leys. This is a full time permanent position working for a fast growing business! THE ROLE & YOUR RESPONSIBILITIES: Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.Manage any queries, feedback or escalations with manufacturers or third-party delivery companies.Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.Ensure each customer has a positive experience and will become a repeat customer.Deal with day to day administration tasks within the department.To optimise the performance of the Customer Services Team by continually improving our customers experiences.Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: You must has strong communication skills, previous customer service experience and be able to work in a fast paced environment!
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
