Customer Service Advisor
Salary 22,500
8.30-5 (Monday - Thursday) 1 hour lunch
8.30 - 4.30 (Friday) 30 min lunchBASED IN LEICESTER LE67 (Please only apply if you are local in the area)
Role Purpose:
- Complete the day to day duties within the department
- Provide excellent customer service on the telephone, face to face and via email
- Manage customer accounts
General Role Description:
- Process purchase orders on SAP
- Manage customer accounts and build good working relationships
- Handle incoming calls and resolve queries
- Follow processes and procedures within the department
- Work to deadlines, Prioritise work load and multitask
- Provide customer back order reports on a weekly basis using the reporting system on SAP
- Manage the "info" box, providing customers with an efficient online response to queries via email
- Stock Checks, Pricing and product lead times
Person Specification:
- Self-motivated
- Passionate about giving excellent customer service
- Good organisational skills
- Pleasant and efficient telephone manner
- Helpful attitude
- Desire to learn and progress to more advanced duties
- Excellent attention to detail
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.