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Customer Service Advisor- Candidate Care
Who we are:
At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless.
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. But joining Hays isn't just about being part of a global business leader; together with over 12,000 people across 32 countries, you'll be making a difference in the world of work.
The Opportunity:
If you an ambitious sales-driven individual looking for an opportunity to develop a long-term career in a business that is going places, then there is no better place to create the career you want than here at Hays. It is important to have the ambition and drive to make a difference in the world of work and shape your own personal success. As you'll benefit from industry-renowned training and the tools and technological support to make that hard-hitting impact. You won't be alone either - with the support of a global network of talented colleagues supporting you to create the career that's right for you.
What does Day to Day look like?As a candidate care associate, you will deliver a highly professional candidate experience from onboarding through to assignment completion and offboarding. Delivering out promise of Working For your Tomorrow, you'll liaise with Internal Hays Departments to deliver the best experience to our candidates.
- Become a Leadership Partner to your candidates and internal stakeholders by being responsible for queries and ensuring resolution in a timely and professional matter
- Review internal processes for continuous improvement by delivering suggestions to promote positive candidate experiences
- Take ownership of all compliance checks and contract renewals, ensuring all documents are submitted to client specifications
- Build strong candidate pipelines by updating system with availability and working alongside our Sourcing or Recruitment Partners
- Produce reports for our clients and internal stakeholders
What you will need to Succeed:
You will be expected to create long lasting relationship with all stakeholders and be highly organised to work with multiple candidates at once.
The ideal candidate may have but is not limited to the following experience or skills:
- It is desirable that you have experience working in effective teams
- High attention to detail
- Excellent organisational skills and the ability to meet deadlines
What you will get in return:
- Culture built on rewarding success and the opportunity to influence your earning potential
- Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development
- Flexible hybrid working patterns
- Opportunity to take your career globally
- Incentives and rewards to recognise performance both locally, regionally and nationally
- Broad range of employee wellbeing initiatives and benefits
- Referral bonus scheme
- Community of support networks from Hays Pride to Parents@Hays
- Paid charity day for all employees #HaysHelps and working closely with charity partners
Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity If you're thinking of a new tomorrow for your career, let's work together to create it!
At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.
At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.
