SonicJobs Logo
Left arrow iconBack to search

Customer Service Agent

Macildowie Recruitment and Retention
Posted 21 hours ago, valid for a month
Location

Leicester, Leicestershire LE5 3TB

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Macildowie is recruiting for Customer Service Advisors in Leicester City Centre, offering a salary of £22,000 per year.
  • The role involves managing client communications via calls and emails, ensuring efficient service delivery.
  • Candidates should possess strong communication skills, be computer literate, and have the ability to handle multiple tasks.
  • The position requires a minimum of 1 year of experience in a customer service role.
  • Shifts are Monday to Friday, from 8 am to 6 pm.

THE OPPORTUNITY:Macildowie are currently recruiting for Customer Service Advisors working for part of a large organisation based in Leicester City Centre. Your purpose in the role will be to undertake client specific duties and ensure the smooth running of the department by answering calls and emails in a timely and efficient manner, to provide an excellent level of customer service through all communication channels.Shifts will be Monday to Friday between 8am to 6pmTHE ROLE & YOUR RESPONSIBILITIES:Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measuredRaising maintenance/security/Health & Safety orders via the company computerised databases following agreed procedure on which performance will be measuredMonitoring jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLAObtaining authorisation as appropriate for works exceeding set guidelinesUsing email to inform and receive instructionDealing with emails relating to order/quote approvals and queries from Contact Centre Agents and ContractorsMonitoring overdue orders through to completionManaging and resolve customer complaintsEnsuring set performance targets and KPI's are metAny other reasonable duties which may be requestedEXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you must be computer literate, have strong communication skills, be customer focussed, have the ability to multi task and be flexible.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.