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Job Title: Customer Service Coordinator
Benefits & Perks:
Competitive salary up to £28,500Variable salary bonus scheme (target of 5% - 10% of basic salary)Flexible working hours after probationary periodFriday dress down daysSubsidised on-site canteen and free parkingAccess to Employee Assistance Programme (Remote GP, Mental health support, Physiotherapy)25 days holiday plus bank holidaysPension schemeLong service awardsEmployee recognition schemeVarious training courses for professional developmentEyecare vouchers
About Our Client:
Our client is a forward-thinking Global organisation, known for their commitment to providing exceptional customer service experiences. They pride themselves on their positive work environment and their dedication to fostering professional growth for their team members.
About The Job:
As a Customer Service Coordinator, you will be responsible for ensuring a seamless customer experience and resolving customer queries in a timely manner. Your key responsibilities will include:
Building positive customer relations by managing their communications, expectations, and requirementsHandling customer queries and orders efficientlyProviding price quoting to customersVetting purchase orders and ensuring accurate data entryProcessing customer schedules and tracking ordersMonitoring customer websites for updates and requirementsLiaising with customers to keep them informed of order progressSupporting with quality compliance and handling customer complaintsCollaborating with internal departments to resolve customer queriesDemonstrating commitment to the organisation's management system
Required Skills and Experience:
Minimum of two years' experience in a customer contact environment (preferred but not essential)Experience working with ERP systemsWorking knowledge of export documentation and legislationAbility to thrive in a fast-paced environmentPC literate with intermediate-level Microsoft Office skillsExcellent written and verbal communication skillsStrong attention to detail and problem-solving abilitiesAbility to build positive rapport with customers quicklyEffective negotiation and influencing skillsStrong organisational and time management skills
If you are a confident and customer-focused individual who thrives in a fast-paced environment, then we would love to hear from you! Join our client's team and take your career in customer service to new heights. Apply now and become a part of their success story!
Please note that only successful candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
