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Job Title: Customer Service Coordinator
Benefits & Perks:
Competitive salary up to 28,500
Variable salary bonus scheme (target of 5% - 10% of basic salary)
Flexible working hours after probationary period
Friday dress down days
Subsidised on-site canteen and free parking
Access to Employee Assistance Programme (Remote GP, Mental health support, Physiotherapy)
25 days holiday plus bank holidays
Pension scheme
Long service awards
Employee recognition scheme
Various training courses for professional development
Eyecare vouchers
About Our Client:
Our client is a forward-thinking Global organisation, known for their commitment to providing exceptional customer service experiences. They pride themselves on their positive work environment and their dedication to fostering professional growth for their team members.
About The Job:
As a Customer Service Coordinator, you will be responsible for ensuring a seamless customer experience and resolving customer queries in a timely manner. Your key responsibilities will include:
Building positive customer relations by managing their communications, expectations, and requirements
Handling customer queries and orders efficiently
Providing price quoting to customers
Vetting purchase orders and ensuring accurate data entry
Processing customer schedules and tracking orders
Monitoring customer websites for updates and requirements
Liaising with customers to keep them informed of order progress
Supporting with quality compliance and handling customer complaints
Collaborating with internal departments to resolve customer queries
Demonstrating commitment to the organisation's management system
Required Skills and Experience:
Minimum of two years' experience in a customer contact environment (preferred but not essential)
Experience working with ERP systems
Working knowledge of export documentation and legislation
Ability to thrive in a fast-paced environment
PC literate with intermediate-level Microsoft Office skills
Excellent written and verbal communication skills
Strong attention to detail and problem-solving abilities
Ability to build positive rapport with customers quickly
Effective negotiation and influencing skills
Strong organisational and time management skills
If you are a confident and customer-focused individual who thrives in a fast-paced environment, then we would love to hear from you! Join our client's team and take your career in customer service to new heights. Apply now and become a part of their success story!
Please note that only successful candidates will be contacted.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
